SIMPLI
Solutions for acquirers
A governed dispute service across your whole portfolio
Give merchants faster, more consistent outcomes with clear controls, deadline management and reporting that your risk teams can trust.
What SIMPLIChargeback does for you
Five ways it grows your payments business
Each outcome extends what you already offer, without building dispute capability in house.
Unlock revenue opportunity
Monetise dispute management as a value added service with subscription, per case or success based pricing models.
Illustrative: three ways to earn
Offer white labelling
Brand the dispute platform as your own, extending your portfolio without building in house capability.
Powered by SIMPLIChargeback
Your brand, our engine
Monitor portfolio risk
Track merchant dispute trends and monitoring thresholds, such as Visa's VAMP programme, to support timely action with acquiring partners.
Illustrative: merchant dispute trend against a threshold
Scale merchant support
Reduce repetitive case handling so support teams can manage growing dispute volumes more efficiently.
Illustrative: volume grows, effort stays flat
Strengthen merchant relationships
Complement payment services with clearer dispute support, better visibility and fewer avoidable losses for merchants.
Why it matters
What changes for you
Neutral control plane
Work across processors and platforms without being limited to one data boundary.
Consistent decisions
Policy thresholds and approval queues keep outcomes consistent across merchants.
Audit ready
An immutable ledger of inputs, sources, model versions and approvals.
Challenges and capabilities
Matched, one to one
How it works
Four steps from alert to outcome
- ConnectPlug in your processors, order and CRM systems.
- Build evidenceRecords are retrieved and scored for gaps.
- DecideExpected net recovery picks the action.
- Submit and learnApproved cases are filed and outcomes feed back.
What to measure
Pilot KPIs agreed up front
On time submission rate
Across the merchant portfolio.
Evidence completeness
At first submission.
False automation rate
Cases automated that should not have been.
Audit retrieval time
How fast a full case history can be produced.
Acquirer FAQs
Ten questions acquirers ask us
Straight answers on how it works, what stays under your control and how it is priced.
How does SIMPLIChargeback help us offer a dispute service to merchants?
It gives you a ready made dispute platform that you can offer as a value added service, with evidence retrieval, classification, drafting and controlled submission for your merchants. You choose how to price it: subscription, per case or success based.
Can we white label it?
Yes. You can brand the platform as your own and extend your portfolio without building in house capability. Branding and onboarding are agreed with you up front.
Does it work with merchants who use other processors too?
Yes. It is a neutral control plane that ingests disputes from multiple PSPs, acquirers and gateways into one canonical model, so your merchants are not limited to a single data boundary.
How do we monitor portfolio risk and VAMP?
You can follow merchant dispute trends and monitoring thresholds across your portfolio and act early. Visa holds acquirers accountable for the merchants in their portfolio, and acquirer thresholds are stricter than merchant ones. VAMP combines fraud reports and disputes into one monthly ratio, so confirm current thresholds for your region with Visa.
How does it handle scheme rules and deadlines?
A versioned scheme rule library and deadline engine tracks the response window for every dispute, across every processor, and escalates cases at risk of being late.
How does it improve the quality of merchant evidence?
Evidence is scored for completeness and quality before submission, and every statement in a draft cites a source. Weak cases are fixed or accepted early, which raises the standard of representments that reach the schemes.
What governance and audit does it provide?
Agents are permissioned, confidence and policy thresholds decide what needs human approval, and an immutable ledger records inputs, sources, model versions, approvals and outcomes. Audit retrieval is a pilot KPI.
How do we integrate?
Through secure APIs and file connectors, wrapped around existing infrastructure with no rip and replace. Our target is 2 to 3 days to integrate, depending on your data, and we confirm it in the pilot.
How is it priced for acquirers?
Pricing combines a platform subscription, per case fees and an optional capped success fee. Enterprise terms are custom, and a paid diagnostic with agreed baseline metrics comes first.
How do we measure success in a pilot?
We agree KPIs up front, such as on time submission rate across the portfolio, evidence completeness at first submission, false automation rate, cost per case and audit retrieval time, and report against them throughout.
Next step
See SIMPLIChargeback working on your own disputes
Share a sample of historical disputes and we will show you the evidence, the recommended action and the audit trail.