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Flagship vertical: travel

Own the evidence graph, not just the rebuttal letter

Travel disputes are valuable and complicated. Payment comes first, service comes later, and evidence sits across many systems and suppliers.

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Why it matters

What changes for you

High value bookings

Each recovery is economically meaningful, so every case deserves a proper defence.

Long evidence windows

Cancellations, no shows, disruption and partial fulfilment all generate complex disputes.

Many parties

A single booking can include flights, hotels, cars, insurance, taxes and ancillaries.

Travel evidence

One booking, many systems of record

The evidence graph joins every source, so a single dispute can be answered from a single place.

Reservation and itinerary
Ticketing and fare rules
Property and PMS records
CRM and support history
Payments and refunds
Supplier and settlement
Check in and boarding
Customer communications
Evidence graphOne case, every source

Challenges and capabilities

Matched, one to one

Challenge
Capability
Evidence in reservation, ticketing, PMS and CRM→Booking and itinerary matching across systems.
Fare rules and refund history→Ticket issuance, fare rule, cancellation, refund and exchange records.
Did the guest or passenger actually travel→Check in, boarding, room occupancy, folio and no show evidence.
Currencies, virtual cards and split settlement→Multi currency reconciliation and supplier responsibility.
Disruption and customer promises→Communication history gathered alongside the booking.

How it works

Four steps from alert to outcome

  1. ConnectPlug in your processors, order and CRM systems.
  2. Build evidenceRecords are retrieved and scored for gaps.
  3. DecideExpected net recovery picks the action.
  4. Submit and learnApproved cases are filed and outcomes feed back.

What to measure

Pilot KPIs agreed up front

Evidence completeness at first submission

Across booking and fulfilment sources.

Recovery and net recovery rate

By component and supplier.

Customer contact reduction

Fewer repeat contacts.

Fraud prevention integration

Signals consumed and enriched.

Next step

See SIMPLIChargeback working on your own disputes

Share a sample of historical disputes and we will show you the evidence, the recommended action and the audit trail.

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